Explore a range of transportation options for your spa getaway
City Center
Playa del Carmen
3.8
mi
Airports
Aeropuerto de Playa del Carmen (PCM)
6.3
mi
Cancun (CUN)
32.1
mi
Facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
Free Wi-Fi
Free Wi-Fi in public areas
Free parking
24-hour services
24-hour reception
24-hour security
Babysitting
General
No smoking on site
Free Wi-Fi in public areas
Free parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
24-hour security
Adults only
Baggage storage
Elevator
ATM/Cash machine
Hairdresser
Coffee shop
Smoke detectors
Fire extinguishers
Key card access
Key access
Sports & Fitness
Fitness center
Services
Room service
Housekeeping
Laundry
Tours/Ticket assistance
Dining
Restaurant
Poolside snack bar
Snack bar
Picnic area/ Tables
Business
Business center
Meeting/ Banquet facilities
Fax/Photocopying
Spa & Leisure
Outdoor swimming pool
Beach access
Beach umbrellas
Sun loungers
Live entertainment
Night club
Garden area
Spa & wellness center
Pedicure
Manicure
Body scrub
Facial
Treatment room
Back massage
Head massage
Full body massage
Foot massage
Public Bath
Shallow end
Make up services
Room features
Air conditioning
Mini-bar
Sitting area
Patio
Garden furniture
Pants press
Media
Flat-screen TV
AM/FM alarm clock
Show more
Location
Carr Fed Chetumal Cancun Km 296 Predio, Playa Del Carmen, Mx,
Playa del Carmen,
Mexico,
Quintana Roo
Map view
Carr Fed Chetumal Cancun Km 296 Predio, Playa Del Carmen, Mx,
Playa del Carmen,
Mexico,
Quintana Roo
City landmarks
152 Calle Quinta Avenida
Quinta Avenida
3.8
mi
Calle Xcalacoco North of Playa del Carmen
Playa
4400 ft
Beach
Xcalacoco
4200 ft
Punta Bete
3000 ft
Beach
Point Esmeralda
1.8
mi
Beach
Grand Coral Beach Club
1.4
mi
Golf Course
Grand Coral Golf Riviera Maya
1.6
mi
Golf Course
El Camaleon Golf Course
1.4
mi
Punta Venado
2.2
mi
Beach
Punta Esmeralda Beach
1.8
mi
Carr Federal Mza 20 Lt 02
Go Natural Explorers
2.0
mi
Church of Guadalupe
2.5
mi
Calle 88 Norte
Playa Publica 88
2.3
mi
Gallery
Galeria Luis Sottil
2.3
mi
Gallery
Amate Gallery
2.3
mi
28 de Julio Square
2.4
mi
Playa del Carmen
Xca-Ha Park
2.4
mi
Cancun-Tulum Highway
Punta Venado Bike Park
2.5
mi
Kingdom Hall of Jehovah's Witnesses
2.5
mi
Museums
Zona Arqueologica Tulum
2.6
mi
Carretera Chetumal - Puerto Juare Playa del Carmen
Xavage Park by Xcaret
2.8
mi
Albatros
Martina Beach Club
2.9
mi
Carretera Federal Tulum Km 244 A 5 Kilometros Del Cenote Dos Ojos
Cenote Misterio Maya
2.8
mi
Dive Sites
2.8
mi
5ta Avenida Via 38 Building next to ACACAO
La 5ta Hacienda
3.0
mi
Gallery
Tierra Huichol
3.1
mi
Av.10 Manzana 144
The Union
3.0
mi
Beach
Shangri-la's Beach
3.0
mi
Events
Salon Tres Rios I
3.0
mi
Shangri-la Caribe Beach Village Resort
3.1
mi
Nearby
Punta Bete
3400 ft
Restaurants
La Brasserie
4500 ft
El Limonar 1 Dentro del Hotel The Fives
Coco's Cabanas
3600 ft
Punta Bete Mexico Xcalacoco
Club de Playa Selvamar
3500 ft
Playa Xcalacoco
Reviews and Ratings
<br />
Feedback from previous guests about their experience.
84%
loved the resort and would return for another relaxing stay
8.4/10
Great
Rooms
7.2
Location
8.2
Service
6.2
Dining
5.2
Guest reviews
8.4/10
based on 5 reviews
8.4
8.4/10 based on 489 reviews
Reese
United Kingdom,
February
2025
6.2/10
My stay at the resort was a mixed bag. While the staff was always friendly and the amenities were inviting, I did face some challenges with the room's condition. It was quite damp and had a noticeable moldy smell, which overshadowed the spaciousness. The location adds convenience as it's close to various attractions, but the dining experience, while exciting with many options, didn't quite meet my expectations in terms of variety. There's definitely room for improvement here.
Rooms
5.0
The rooms are spacious, but unfortunately, ours smelled of mold and was very damp even with the AC and fan running.
Service
8.0
Service was a highlight, especially the friendly waitstaff at the restaurants who were attentive and nice.
Location
7.0
The resort is conveniently located about 40 minutes from the airport, making it easy to access attractions, but it can get a bit cumbersome to travel outside the resort during peak hours.
Dining
5.0
While there was a good variety of options, I found the dining experience lacking depth, especially during breakfast; I expected more choices.
Facilities
7.0
The resort boasts a range of facilities, but I primarily enjoyed the hammocks spread out around the property, which added to my relaxation.
Nicholas
United Kingdom,
December
2024
6.8/10
This resort spa has some remarkable features, especially the clean and spacious junior suite which provided a spectacular view. The amenities are well-kept, making for a comfortable stay. On the downside, the service was less attentive than I hoped, and the dining experience wasn't up to par, which detracted from the overall enjoyment.
Rooms
9.0
The junior suite was spacious and clean, offering impressive views that made my stay feel luxurious.
Service
5.0
While the service had its moments, I found it generally lacking in attentiveness, which was a bit disappointing given the relaxing atmosphere we were seeking.
Location
8.0
The location is quite convenient, with easy access to nearby attractions and beautiful spots like hammocks and the beach, enhancing the overall experience.
Dining
5.0
Unfortunately, I found the food options quite limited and the dining experience did not meet my expectations, especially for a resort of this caliber.
Facilities
8.0
The facilities were nice, particularly the well-maintained pool area which was perfect for relaxation.
Liam
United Kingdom,
November
2024
6.6/10
I had a pleasant stay at this resort spa, with lovely amenities and a really inviting atmosphere. The location was pretty convenient, close to the beach and some attractions. However, I encountered some issues with the room, as it had a noticeable moldy smell which was quite off-putting. Although the service was generally good, the dining options were a bit hit or miss, leaving me craving more variety.
Rooms
5.0
The rooms were spacious but unfortunately, ours had a moldy smell that made it uncomfortable at times, despite the air conditioning and fan.
Service
7.0
The service was mostly friendly and the staff tried their best, especially when it came to food and room requests.
Location
8.0
The location was great, being only 40 minutes from the airport and within reach of many attractions, along with some amazing views.
Dining
6.0
Dining was a mixed bag; while some meals were decent, there was definitely room for improvement in the variety and appeal of the menu.
Facilities
7.0
The facilities were impressive, especially the pools, but the overall upkeep could use some enhancement.
Tom
United Kingdom,
November
2024
7.8/10
I had a wonderful stay at the resort. The beach and pool areas were absolutely stunning, making it a perfect spot for relaxation. The room was spacious and comfortable, providing great value for money. However, I did encounter some issues with the service that could use improvement, and the dining experience wasn’t as great as I hoped, particularly with the lack of dinner options.
Rooms
10.0
The room was incredible, very spacious and comfortable, probably the best room I had in Mexico.
Service
6.0
While some staff were friendly and nice, I experienced disorganization and a bit of rudeness at one point, which was frustrating.
Location
9.0
The location was prime, right by the beach pool and the Pez Vela restaurant, which offered amazing views.
Dining
5.0
The dining experience wasn’t ideal; the restaurant would not be open for dinner during my stay, and the breakfast options felt mass-produced.
Facilities
9.0
The pool area and beach access were well-maintained, which was a highlight of my stay.
Alex
United Kingdom,
October
2024
7.4/10
The resort has a beautiful beach view and many great amenities that make it a relaxing getaway. While the rooms were clean and spacious, I was a bit disappointed with the service at times, as it felt hit or miss. The dining options were varied but could use better breakfast selections. Overall, it was a good value for the money I spent, despite a few drawbacks.
Rooms
8.0
The rooms were clean and spacious, which made for a comfortable stay.
Service
5.0
While some staff were friendly, I found the service to be inconsistent and at times only attentive if a tip was expected.
Location
9.0
The resort is located right on the beach and has stunning views, making it easy to relax and enjoy the surroundings.
Dining
6.0
The restaurant had a great variety of options, but breakfast could definitely be improved with more choices.
Facilities
9.0
The amenities, including the pool and beach access, were excellent and well-maintained.
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